Frequently Asked Questions

AlabaShop.com is an online platform specifically designed to serve as a video directory and listing platform for merchants in Alaba International Market, Lagos, Nigeria. It enables merchants to upload and showcase their products through video content.

AlabaShop.com is primarily for merchants in Alaba International Market and customers looking to purchase goods from them. Both sellers and buyers are welcome to use the platform.

To create an account, visit AlabaShop.com, click on the "Sign Up" button, and fill in your details. Check your email for confirmation and activate your account.

Yes, signing up and browsing products on AlabaShop.com is free. Merchants may have options for premium features, including enhanced video listings and promotional tools, which may require a subscription or fee.

To update your profile, log in to your account, go to your profile settings, and click "Edit Profile." From here, you can update your contact details, business information, and other profile sections.

If you’ve forgotten your password, go to the login page and click on the “Forgot Password” link. Enter your registered email address, and we will send you a link to reset your password.

To create an account, visit AlabaShop.com, click on the "Sign Up" button, and fill in your details. Check your email for confirmation and activate your account.

Yes, signing up and browsing products on AlabaShop.com is free. Merchants may have options for premium features, including enhanced video listings and promotional tools, which may require a subscription or fee.

Once you’ve created an account, you can upload product videos by navigating to the “Add Product” section of your dashboard. You will be asked to provide product details, upload video content, set prices, and select relevant categories for your products.

Yes, you can edit or delete any video listings you've uploaded at any time. Simply go to your dashboard, select the product listing, and choose either "Edit" or "Delete."

AlabaShop.com supports most common video formats, including MP4, AVI, MOV, and WMV. Ensure that your video is under the maximum file size limit (usually around 100MB) to upload successfully.

Basic product listings are free, but merchants can opt for paid premium features such as enhanced visibility, featured listings, or the ability to post multiple videos for one product. These features may incur a fee.

You can promote your products by subscribing to our premium packages. These packages offer various marketing tools like featuring your products on the homepage, boosting your video listings, and targeting specific customer groups.

Yes, you can customize your merchant profile by adding your logo, business name, description, and links to social media accounts. This helps to build your brand presence on AlabaShop.com.

To search for products, use the search bar at the top of the homepage. You can search by product name, category, or merchant. You can also filter search results by price, rating, or latest listings.

To place an order, navigate to the product listing page, click the “Buy Now” button, and follow the instructions to select the quantity and payment

Yes, you can send messages to merchants via their profile page on AlabaShop.com. Use this feature to ask questions about products, negotiate prices, or request further details.

AlabaShop.com supports various payment methods including bank transfers, mobile payment options (such as Paystack, Flutterwave), and cash on delivery for certain locations. Check individual product listings for payment options.

Once your order is confirmed, you will receive a tracking number (if applicable) and updates on your order status. You can track your order by visiting the “My Orders” section in your account.

Return and exchange policies may vary by merchant. Please review the seller's return policy on their product listing page. If the merchant offers returns or exchanges, you can request them through the platform within the allowable time frame.

Yes, we take the security of your personal and payment information seriously. We use secure encryption technologies to protect your data and ensure a safe shopping experience.

We adhere to strict privacy policies and will never share your personal information with third parties without your consent. Please review our Privacy Policy for more detailed information.

AlabaShop.com does not sell or share your personal data with third parties unless required for payment processing or if you have provided explicit consent. We may share anonymized data for analytical purposes to improve our platform.

If you are facing issues uploading your video, check the file size and format to ensure compatibility. You can also try using a different browser or device. If the problem persists, contact our support team at support@alabashop.com for assistance.

If the website isn’t loading properly, try clearing your browser cache or using a different device or browser. If the problem continues, please contact our support team for further troubleshooting.

AlabaShop.com holds the copyright to all videos produced or uploaded by our team or merchants. Merchants retain ownership of their products, but AlabaShop.com has the right to use, distribute, and promote the videos as part of our platform's services.

If you believe that your copyrighted material or trademark has been infringed on AlabaShop.com, please refer to our Copyright Infringement Policy for detailed instructions on how to submit a complaint.

You can contact our customer support team at support@alabashop.com for any questions, issues, or concerns. We strive to respond to all inquiries within 24-48 hours.

If you experience any issues with a merchant, please contact customer support, and we will assist in resolving the matter. If the issue is unresolved, we may help facilitate communication or direct you to appropriate channels.

Yes, AlabaShop.com is open to partnerships with businesses, content creators, and service providers. Please contact us at partnerships@alabashop.com to discuss potential collaborations.